5 Things to Look for in a Small-Business Phone System

One of the most important aspects of building a business is to be available to your customers whenever they need you. This can be thru telephone calls, email or face to face. This is why it is extremely important to have an efficient telephone system in the business not only for your existing customers but also for the new and prospective ones too. Whilst the telephone system is important, it is equally important to have the correct types of lines that will complement your business. The types of lines that are available can be limited to the technology that is available at the site. Business VOIP solutions utilize VOIP (Voice over Internet Protocol) lines which travel via the internet.

Let us look at some of the must-have features in a small business phone system:

  1. Ease of Use and Flexibility to grow with the business
    How easy is it to use the telephone system? Most workers understand that a telephone system is to receive and make calls. It does not have to be complicated in how the call is processed once it has been answered. The use of automated answering and music on hold can also make it easier when the person is busy. Similarly how easy is it to set up new or move existing extensions to new locations? Businesses need to be agile and one of the best ways to be agile as a small business is to implement a flexible communications system that can be efficient now and in the future. Ensure that your telephone system provides an easy migration path with upgrades.
  2. Support of a trusted communications provider
    Your communications platform is the face of your company and an efficient telephone system is one of the best long term investments. The telephone system is how your employees communicate with your customers and would be customers. Choose a company that has a very good reputation in providing reliable communications in the marketplace with a good selection of telephone systems and will be there to provide support for many years to come. Carrier1 Telecom has the full range of Panasonic Telephone System and has a very good reputation in providing excellent service to its customers.
  3. Mobility
    The current trend of mobile workers can create a problem if the telephone system is not able to blend in with the mobile technology. Have all the capabilities of your office phone on your mobile device so that you can work from anywhere and anytime.
  4. Security
    Security of a telephone system is very important when it comes to the crunch. Imagine hackers getting into your system and using your telephone system to make calls to most expensive countries. By the time you the business owner finds out about this, the hackers have got away with thousands of dollars by using your phone lines.
  5. Backup, emergency and data recovery
    Adverse weather conditions, fire in the building, issues with the telephone system or construction that disrupts the communication service can happen at any time. The use of mobile internet as a backup is widely used in the telecommunications industry. Keeping your lines of communication open in these instances is very important. It is important to have some form of backup where calls can be diverted and taken care of. How will your telephone systems provider assist you in minimising your losses?

The above are some of the main things to look for in a small business phone system. There are a lot of other minor features that will become handy in running your business effectively. Conference calling is useful if you are holding teleseminars or meetings over the telephone. Voice to email or voice to text is very handy when orders are received over the phone and you are on the move. Call recording is useful for training and when evidence is required. Call accounting is used to work out the cost of calls for various departments or personnel. This is a very handy feature in the hospitality industry for billing to the guest rooms.

Careful consideration is required when choosing a telephone system for your business as a good telephone system will provide you with years of hassle free service.

Carrier1 Telecom is a niche market telecommunications solution provider that markets the full range of Panasonic Telephone Systems. It is 100% Australian owned and all the service is provided from within Australia. For all your hardware requirements, NBN and phone lines please contact them on 1300 865 426.

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