How to choose the best NBN provider?

National Broadband Network (NBN) is a multiple technology Federal Government initiative to connect high-speed internet to 93% of Australian homes. The project commenced in 2011 in Tasmania and is due to be completed in 2021. The technology that was initially used was Fibre to the Premises (FTTP). This appeared to be very time consuming as a lot of approvals were required before digging the ground to lay the fibre to the premises. The technology was quickly changed to FTTN/FTTB (Fibre to the Node/Fibre to the Building) which used the existing telephone cable from the premises to the node on the street or the basement of the building in FTTB. This was much cheaper and faster to deploy but had its own problems as the existing copper was used. Apart from the slow speed where the node was far from the premises, there was also the issue of corrosion and dry joints which severely slowed the internet.

HFC (Hybrid Fibre Coaxial) cable was deployed in areas that were serviced by Telstra and Optus cables. This technology uses the existing cable which runs into the premises. It was initially found that the cable could not provide the required speed and had to be upgraded to cope with the internet usage demand. FTTC (Fibre to the Curb) is the new technology that is being deployed. With this technology, fibre is a run-up to the curb and then connected to the existing copper into the premises. Whilst all this has been happening for direct connection of NBN services users in the remote locations are being serviced with Fixed Wireless Service and Sky Muster Satellite.

Where does one look for the best NBN provider? A search on Google lists about thirty seven million results for the best NBN provider whilst best NBN provider Sydney has five million results. We all know that Google listing is based on Search Engine Optimization and may not necessarily be the best one. Then there are the NBN comparison websites which compare the speed, data plan and pricing by service providers. Whilst this may give you some indication about the NBN internet service providers it does not have a rating on the service of these providers. Service which is one of the most important aspects of any product is lacking from these NBN internet comparison websites. Further, some of these NBN internet comparison websites work on a commission basis on how many prospective customers go to the NBN internet service provider’s website via the comparison website. Whilst this may be considered unethical this still happens behind the scenes. We all know that to cut costs and save money a lot of the major NBN service providers use overseas call centres for their service. These call centre personnel do not have first-hand knowledge of NBN and usually, work off a script and may frustrate you by going over something that you may have already checked. It may take days to resolve even the most basic issue.
Then how does one really find the best NBN provider? In trying to pick the best NBN provider you will need to do your own research on the service providers by reading the customer reviews on the NBN service provider’s websites and speaking to some of their customers. As service levels are not monitored or compared by any of the comparison websites this will take time and energy in reaching the conclusion but it is a sure way in finding the best NBN provider.

We at Carrier1 Telecom have done the hard yard in determining who the best NBN provider is. We connect NBN with TPG/AAPT and Optus wholesale. We are a niche market telecommunications solutions provider and only connect to businesses. We have the knowledge and experience to guide you in the correct path in picking the best NBN service provider. We can be contacted on 1300 865 426. We are 100% Australian owned and all our services are handled within Australia.

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