11 Jun How to pick your NBN provider
You have received a letter in the mail that NBN is available in your area. You have a maximum of 18 months to change your copper-based services to NBN and NBN compatible services. Choosing the best NBN provider and best NBN plan could be very daunting and expensive if not chosen carefully.
NBN is the Federal Government initiated a project that started in 2007 and will be completed in 2021. There is a lot to know about NBN and some communities have different feelings about how the various governments have changed the technology during the life of the project. It started as FTTP (Fibre to the Premises), changed to FTTN/FTTB (Fibre to the Node/Fibre to the Basement), Optus cable areas with HFC (Hybrid Fibre Cable), then to FTTC (Fibre to the Curb). Satellite services in remote locations where fibre is uneconomical.
Where does one start? NBN is modernising the telecommunications network in Australia. It’s a good idea to look at what you are using, what your needs are and then compare NBN plans that can meet your needs.
There are hundreds of NBN service providers and resellers of NBN services in the market today. There are budget companies and there are full-service companies. Which one would you chose or would you just go with your current telecommunications service provider? It may seem that the easiest thing to do would be to stick with your current telecommunications service provider but we would suggest shopping around and looking at what is being offered by other service providers. It takes time and maybe a bit of hassle but we can assure you that you will be able to find a better deal and you will also be educated on NBN to make a realistic decision. A good starting point would be to check the list of providers in your area on the NBN website. Compare speed bands, data allowed and price together with typical evening speeds and put together a shortlist of providers. Read the reviews and ratings of these NBN service providers and if need be speak with their customer service about any doubts you may have. As a potential customer, you can ask as many questions as you like and satisfy yourself before selecting your best NBN provider. The more research that you do before selecting your best NBN provider the better the outcome would be in the end.
Most major NBN Service providers contract their technical support to overseas call centres. These call centre personnel lack the knowledge and training on NBN and could take much longer to resolve even the simplest issues. They usually work from a script and could take you thru the unnecessary steps of troubleshooting which may already have had been done. Added to this is the time difference between Australia and where they are located. Compared to this smaller niche market resellers use in-house technical staff that are very well versed with the NBN and the issues that may come up during and after NBN installation.
Unless you are strapped for cash always go on an unlimited NBN plan for peace of mind. On limited data plans, the NBN is usually shaped to a very low speed which is very disheartening once you get used to the high-speed plan. For peace of mind always select the unlimited NBN plans.
Once NBN is connected to your site you will lose the landline connection as NBN will replace the copper-based services. VOIP (Voice over Internet Protocol) service will need to be connected if business telephone service is required.
The process of selecting your best NBN service provider with best NBN plan may be time-consuming and may require a lot of patience but there is always satisfaction at the end of the process.
If NBN is available in your area please speak with our account management team non 1300 865 426. They can make your life easier by doing the hard work of suggesting the best NBN plan for you.
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